|
||||||||
|
Sale Terms, Policies and Information: Assembly & Repair Service: Some products require assembly and these products will be shipped with assembly directions. Our manufacturers offer professional installation, assembly services and repair service thru our network of third party individuals / companies that provide these services. If you need these services, please inquire with sales or customer service. Furniture Maintenance: We recommend storing furniture in dry storage during times when weather is not conducive to furniture use. Painted furniture should be touched-up with paint when scratched. All furniture should be kept clean and inspected on regular basis. Fitness Equipment Maintenance: We recommend you have your fitness equipment cleaned periodically to daily, depending on the usage. Most of our installers offer extended warranty and / or preventative maintenance agreements. Availability: Products are manufactured to order. We recommend you please allow 8-12 weeks for normal lead time. Some products may be available 4-6 weeks if items are in stock. The typical lead time for Fitness Equipment is 2-4 weeks and Outdoor Furniture is 4-8 weeks. Warranty: All products come with a manufacturers warranty card. Warranty includes that all products are shipped free from manufacturing defects in materials, structure, workmanship Or finish for the specified period as per each product warranty and application. The warranty does not include damage resulting from; misuse, alteration, negligence, abuse, extreme weather conditions, accidents, fire, flood or any other condition that would not be considered normal use or normal facility application. Any warranty disputes will be at the sole discretion of the manufacturing plant and compliance will be at it’s option to; repair, replace, or refund if the product is found defective upon inspection. A clear photograph of the defect may also be necessary for proper reporting of such claims. Parts: Replacement parts and touch up paint kits are available at the market price of such parts. We also recommend for some general components and touch up paint, to refer to your local hardware supply store, in which they might have parts that would meet satisfactory repair expectations. Prices: All prices are FOB factory and are subject to change without notice. All products are manufactured to order and your exact color specifications, therefore we have a strict pricing program in order to continue to provide you with industry leading products and designs at a value price and provide field service and support. Product specifications including color may vary from brochure. All prices listed are based on USD or United States Dollar. Orders: We accept orders via fax, email & mail – all orders must include complete billing and shipping location information as well as product color and item numbers. Minimum orders are based on case pack volumes, we cannot break case packs on items that are sold in bulk case packs as our casing programs are designed to minimize freight cost. All orders are subject to acceptance by Group Valentino and / or our represented manufacturers. If an order is accepted, the entity ordering may receive a order acknowledgment or confirmation. All orders are at the discretion of the manufacturers that we represent. Custom Orders: We do offer custom orders and can possibly make products to your specifications. We welcome any opportunities to manufacture products to your specifications that are within our reasonable limits. Please submit any of these request to our corporate email address and we will have our manufacturing dept. communicate with field sales and will contact you to arrange pricing and availability. Change Orders: We require amble time, a minimum of 15 business days to notify us upon delivery and/or shipping dates. Once product orders are placed, we schedule them into a specified production run based on your original delivery dates required, and therefore prefer to ship your products at the original desired shipping dates as specified on original order. A minimum of 15 business days notice required for delivery date change notices or storage charges may apply. It is the customer’s responsibility to notify us upon any delivery date changes. Samples: Samples are available and are shipped upon receipt of payment in full. Shipping: All products are priced FOB factory and are shipped freight collect or third party bill to the customer. On pre-approved orders we can provide a prepay & add to invoice option as well. We generally ship all products on common carrier service. Additional freight options may be offered at additional costs, these options may include; expedited service, inside delivery, re-consignments, storage fees, van-line service or installed delivery services. If you have a specified carrier of choice, please make sure to indicate clearly on the purchase order or sales order. Returns: No returns are authorized without a Return Authorization (RA) number provided by factory prior to returning a shipment. No credit will be issued for goods without the factory’s prior written consent. Most products are made to your color specifications and therefore are not returnable or refundable. If the factory is able to accept a product return there will be minimal (40%) re-stocking charges as well as return freight charges, handling charges and re-packaging charges. We have a very strict return policy and do not accept any products back to the factory without a RA number. If a product is returned to us without this number it will be refused. Payment Terms: Since our products are made to your specifications, we require all orders to be submitted with a minimum of 50% deposit with the balance due prior to shipping. Some orders and all custom orders we require payment in full upon initial placement of order and prior to manufacturing of order, due to the manufacturing customizations for that product. In some cases where we are doing business with a repeat customer that has approved terms & a history of credit with the company, we will offer payment terms of Net 15. A monthly service charge will be added to all invoices that are past due. All internet orders are prepay in advance prior to shipping. Sales Tax: Where applicable, recipient is responsible for state sales and/or use tax, unless applicant provides sales tax exempt certificate. Product Information: The designs, information & specifications in our catalogs or images on the website, including but not limited to the color samples, are all subject to change without notice and may vary slightly from color samples, specifications listed or design changes. Most modifications are running changes for improvements. We strive to deliver the best product and most popular features & colors, but please understand these may vary from time to time and our brochure is a good faith sampling of our products, but may very slightly from actual product delivered, if running changes have been made prior to a new catalog or product sheet. Freight Damage: The freight company is responsible for any damages during the freight or shipping process. Before accepting merchandise from the carrier please inspect all cartons for visible signs of damage and note any damage on the delivery receipt. If there is a loss or damage, please make an immediate claim with the freight carrier. We inspect our products prior to shipping and the recipient is fully responsible for filing and collecting on all freight claims. Orange Italia is not responsible for product damage or product loss incurred during transit. These loss’s or damage disputes are the responsibilities of the shipping carrier as filed by the recipient. All freight claims should be filed immediately with the carrier. Space Planning: Before planning your facility, please consult with your architect or local codes and be sure to comply with the American Disability Act (ADA). The ADA requires a minimum 36" clearance for aisles and 5% of space should be accessible to wheelchair users. Please consult with your architect or designer on your facility's design requirements. Group Valentino representatives can help you plan your facility to meet your designer’s specifications. Group Valentino: Group Valentino is a Commercial Sales Representative company that provides commercial customers with professional Design Planning and Product Sales Services. We provide our customers with leading quality products from leading commercial manufacturers. All warranties and repairs are supported from the manufacturer. Please contact us to further discuss any product questions or design needs. |
||||||||
|
